Support

There can be several reasons why you cannot log in. Check the following:

• Check if you are using a VPN or proxy as it is not allowed.
• You have an active Game Pause block. Check if you have any existing blocks.
• You have an active self-exclusion or Timeout. Contact our dedicated support team for further assistance.
• You are currently abroad. You can only use your account in the country you registered in.
• If none of the above steps resolved the issue, please contact our support via email or chat.

Forgot your password? Don’t worry, we’ve all been there! To make a new password you simply click the words "Forgot password?" which is located right next to the log in box. You will then receive an email with the instructions to reset your password.

If you wish to change your email address from the one attached to your gaming account you would need to send us an email explaining you want the email address changed along with the new email address you wish to change it to.

If you no longer have access to the registered email address you would need to send us an email from your new email address stating what the old email address was as well as pictures of your proof of identity and proof of address.

Proof of identity and proof of address requirements

• Proof of Identity - A valid ID card, passport or driver's license.
• Proof of Address - A utility bill or a copy of a bank statement showing name, company logo, and residential address. This must have been issued within the last 3 months.

To close your account, please send a written request to us through e-mail or chat.

Please also provide us with a reason, the length of time you wish to close your account, and if you'd want to close with one particular brand or across all our brands.

Yes, we suggest all of our players make a deposit limit. You do this by clicking on account and then limits where you can choose to set daily, weekly or monthly limit.

An account that is closed indefinitely (meaning not permanently closed) can be reopened if you contact our customer service via live chat or email and we will help you.

You are only allowed to have one account per person/IP and household so if you think that you might already have a registered account please contact our customer service with your full name, email and social security number and we will check it for you.

Yes, it’s only allowed to create one account per household and per IP address. If you already have an account, please use that one. If you don’t remember your password, click on "Forgot password?" to reset it.

It’s great to hear that you just made an account! The reason you can’t log in is probably because you haven’t activated your account yet. You do this easily with the activation link that we sent to your email address.

The following payment methods are available:

• Swish
• Trustly
• Card (Credit and Bank)

The minimum deposit is 100 kr. The maximum deposit varies depending on the deposit method used. The methods available to you will be displayed in our cashier when you initiate a deposit or withdrawal.

If you are experiencing any issues when depositing please reach out to our Customer Support

To request a withdrawal of the money you won you first click the button named account and then withdrawal. We ask that you request the withdrawal to the same account that you made your last deposit from. If you used PaysafeCard when you made your last deposit we ask you to please make the withdrawal to your bank account via Trustly.

Once withdrawals are processed by our dedicated payments department the withdrawal processing times are as follows:

• Swish withdrawals are instant.

• Withdrawals made with Trustly bank transfers are instant.

• Swedbank: Instant

• Nordea: Instant

• Handelsbanken: Instant

• Sparbankerna: Instant

• Danske Bank: Instant

• SEB: one banking day

• Länsförsäkringar: one banking day

• Skandiabanken: one banking day

• Ica Banken: one banking day

• Other banks: one banking day

• Visa and Mastercard: 2-4 bank days

We apologize for the inconvenience, although it’s rare unfortunately mistakes like this occur when tickets are settled. Please contact our customer service with your ticket ID and we will of course help you.

If the game/match you want to play is not available please contact us via our live chat or email and we will check to see if your game will come up during the day or evening.

Unfortunately, the games use a lot of memory in your browser. Please log out of your account, clear the cache and your cookies and then restart your browser. Your game will remember where you were so you can just log in and start it again. If this doesn’t work, please contact our customer service.

You can open an account at our casino if you are over 18 years old and not a resident of any of the following countries:
Afghanistan, Algeria, Angola, Anguilla, Antarctica, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Colombia, Comoros, Congo, Cook Islands, Costa Rica, Cuba, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Ethiopia, Falkland Islands (Malvinas), Faroe Islands, Fiji, France, French Guiana, French Polynesia, Gabon, Gambia, Germany, Georgia, Ghana, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Iran, Iraq, Israel, Italy, Ivory Coast, Jamaica, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Luxembourg, Macau, Madagascar, Malaysia, Malawi, Maldives, Mali, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Niue, Norfolk Island, North Korea, Oman, Pakistan, Palau, Palestine, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Reunion, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, Samoa, Sao Tome and Principe, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Slovakia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St. Helena, Sudan, South Sudan, Suriname, Swaziland, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Tokelau, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Turks and Caicos Islands, Tuvalu, UAE, Uganda, Ukraine, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Virgin Islands, Wallis and Futuna Islands, Western Sahara, Yemen, Zambia, Zimbabwe

We are happy to hear that you want to make a deposit with us! You can read about our current offer and rules at this link: www.bethard.com/promotions

Yes, of course! Our site is customized to work just as well on mobile or tablet. To visit you simply type our website-address into your web reader in your phone or tablet.